Eligible cases
- Payment was charged but the order failed to deliver
- Wrong product was delivered due to our processing error
- Duplicate charge for the same order
Legal
Refund Policy
Digital products are delivered quickly. This policy explains when refunds may apply.
Non-refundable cases
- Incorrect player ID, phone number, or account details entered by the customer
- Product already delivered or redeemed successfully
- Change of mind after instant digital delivery
- Regional restrictions or supplier blocks outside our control when correct details were provided
How to request a refund
Contact support with your order number and a clear description of the issue. Include screenshots if the delivery failed. Our team will review supplier logs and respond as quickly as possible.
Processing time
Approved refunds are returned to the original payment method or wallet balance when applicable. Processing may take several business days depending on your bank or payment provider.